Uneducated staff causing delayed payout of death claim.

It seems that Old Mutual and their staff are not educated on the Values linked to Letters of Authority and Letters of Executorship. We are not able to have a death claim paid to the Estate, due to the case workers and the uneducated staff at the call center. If an Asset is worth R250 000 at date of death, the Letters of Authority is valid. If an asset is worth R250 001 on date of death, the Letters of Executorship is valid. It is a shame that a Registered Financial Institution is not educating their staff. This is now causing unnecessary anxiety for the Beneficiary, who is unable to get the Death claim paid out.

Make sure that you are not in the same position with Old Mutual.