Undesirable Service.
I opened a Investment Benefit policy for my 4year old boy for school purposes I then made a withdrawal online as I used to do on the 2nd of October, the usual turn around time is 7days but up to now nothing has happened as there is no money on my son's account and he has missed an important school trip. I went to their branch they were called I waited for 30min before they could attend to me, the lady said she escalated the matter yesterday but still the money is not there instead they sent me emails about new charges on the policy. I am very angry because now my child is at home while others are out in a trip. Policy number - ***2 Ref; CCCNM***3. Escalation ***.
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Replies (3)
Old Mutual's replyOfficial
16 Oct 2025, 09:43Good day Vincent,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Oct 2025, 09:43
Official
Good day Vincent,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
's updateReviewer Update
16 Oct 2025, 09:47What I am looking forward to is seeing money that I withdrew from my son's policy on his account not some apologies. You guys are good on communicating with me about tax increase on my son's policy.
's update16 Oct 2025, 09:47
Reviewer Update
What I am looking forward to is seeing money that I withdrew from my son's policy on his account not some apologies. You guys are good on communicating with me about tax increase on my son's policy.
Old Mutual's replyOfficial
16 Oct 2025, 10:38Hi Vincent, we note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply16 Oct 2025, 10:38
Official
Hi Vincent, we note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management