Unauthorized policy

Some time ago, an agent from Old Mutual contacted me regarding an upgrade to my existing funeral cover. After confirming and agreeing to what I was told would be a "new premium" for the existing funeral cover, I was shocked to find that a completely new life policy was issued without my consent. This policy is now being deducted from my salary every month.

I never received a policy number, policy documents, or any official confirmation of this new policy. I did not agree to take out a new life policy — only to adjust the existing cover.

To make matters worse, I’ve been trying to log a complaint and reverse this unauthorized policy, but I’m told that I need to provide a policy number — which I was never given in the first place. This is completely unacceptable and adds further frustration to an already unpleasant experience.

I no longer wish to have any association with Old Mutual due to this misleading and ********* experience.