JL
Joanne L
1 reviews | Active since Nov 2022
24 Sept 2025, 10:47
Unauthorized policy
I have a policy that appeared last month on my payslip that I'm trying to cancel with no luck. I have no knowledge of this policy and I need my money back
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
24 Sept 2025, 11:06Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Sept 2025, 11:06
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
JL
Joanne L's updateReviewer Update
03 Oct 2025, 15:22I still have not received my refund
JL
Joanne L's update03 Oct 2025, 15:22
Reviewer Update
I still have not received my refund
Old Mutual's replyOfficial
03 Oct 2025, 15:32Hi Joanne, our team will provide you with an update via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Oct 2025, 15:32
Official
Hi Joanne, our team will provide you with an update via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
JL
Joanne L's updateReviewer Update
06 Nov 2025, 17:55I have been sending emails all this time but unfortunately, the matter is still not resolved.
I need my money back
I need my money back
JL
Joanne L's update06 Nov 2025, 17:55
Reviewer Update
I have been sending emails all this time but unfortunately, the matter is still not resolved.
I need my money back
I need my money back
JL
Joanne L's updateReviewer Update
22 Nov 2025, 15:47Still not succeeding in closing this policy and getting my money. On Thursday I was told that the policy was closed a long time ago and no premiums have been received on it which is quite confusing because I have the policy deducting from my payslip for August, September, October and November. I've sent the form with the five signatures countless times via email but still nothing. I've even sent copies of payslips but I'm told that the policy does not exist. They don't even reply via email. You email them, they reply via sms. I tried calling, they make me hold for over 60 minutes. This is frustrating. This is the same as *****ing. Sort this out ASAP
JL
Joanne L's update22 Nov 2025, 15:47
Reviewer Update
Still not succeeding in closing this policy and getting my money. On Thursday I was told that the policy was closed a long time ago and no premiums have been received on it which is quite confusing because I have the policy deducting from my payslip for August, September, October and November. I've sent the form with the five signatures countless times via email but still nothing. I've even sent copies of payslips but I'm told that the policy does not exist. They don't even reply via email. You email them, they reply via sms. I tried calling, they make me hold for over 60 minutes. This is frustrating. This is the same as *****ing. Sort this out ASAP
JL
Joanne L's updateReviewer Update
24 Dec 2025, 07:07Finally managed to close the policy and all my premiums returned except for the December premium. Please return ASAP
JL
Joanne L's update24 Dec 2025, 07:07
Reviewer Update
Finally managed to close the policy and all my premiums returned except for the December premium. Please return ASAP