Unauthorized policies by agents

I am extremely disappointed with my recent experience at Old Mutual. I discovered that policies had been opened under my name which I never requested or authorized. When I noticed this issue, I immediately contacted Old Mutual and followed the correct procedures to cancel these policies.

Despite my early cancellation and repeated follow-ups, the process has been frustratingly slow and unprofessional. To date, Old Mutual has still not refunded my money, and I have been given no clear timeframe for when this will be resolved.

This has caused me unnecessary stress and inconvenience, and it has severely damaged my trust in Old Mutual. A financial services provider should prioritize transparency, accountability, and efficiency, but in this case I feel that I have been let down on all three.

I hope Old Mutual takes this matter seriously and improves their systems to ensure that no one else has to go through such a drawn-out and unfair process.