ET
Ephia T
1 reviews | Active since Oct 2019
03 Oct 2019, 16:39
Unauthorized policies
I took up a standard funeral cover R407 to cover my two aunts in 2016 and the policy lapsed in October 2017. In 2018 on the 5th of June another policy was for both my aunts that I had initially covered on my first policy however it was opened without my knowledge for R384. Another funeral cover for R245 was opened in April 2019 which again was without my knowledge or consent, I then reversed two debit orders one in June and one in July. This all has affected my credit score with having to reverse debit orders which I did not authorize. I need to know who authorized the two policies?? What business are you running where you are opening policies without client's consent and tarnishing our credit records?? I am applaud!!!
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Replies (3)
Old Mutual's replyOfficial
04 Oct 2019, 08:05Dear Ephia Tlale
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply04 Oct 2019, 08:05
Official
Dear Ephia Tlale
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
ET
Ephia T's updateReviewer Update
10 Oct 2019, 12:16I honestly feel that you are not taking my complaint seriously.
ET
Ephia T's update10 Oct 2019, 12:16
Reviewer Update
I honestly feel that you are not taking my complaint seriously.
ET
Ephia T's updateReviewer Update
19 Nov 2019, 11:08I am so disappointed with the level of service I have received from Old Mutual. I was de*****ed by one the employees who used my details and opened policies under my name, I had to bring the complaint forward to Old Mutual however the only thing that they are looking to do as a company to remove the rotten apple and clear the companies name. I had to follow up with them numerous times, use my company's time to provide their investigators with evidence now they want me to go to a hearing and testify, again using my company's time to attend the hearing and not even compensate a single cent for the inconvenience caused by their employee. I have been called by the Branch Manager who could not even make a decision in terms of compensation all the Branch Manager wanted was for me to take time off work to assist them with their hearing. I was once their client, however after this whole ordeal I would not even recommend Old Mutual to anyone. The same employer who de*****ed me continued to work as normal and still opening policies for people at my company, she was still working as normal the day before(19/11/2019) her hearing yet I am expected to take time off work to go to a joke of a hearing. If you as Old Mutual are not willing to compensate me for all inconvenience caused by one of your employees then why should I assist you..... Old Mutual does not live by their own values....
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Ephia T's update19 Nov 2019, 11:08
Reviewer Update
I am so disappointed with the level of service I have received from Old Mutual. I was de*****ed by one the employees who used my details and opened policies under my name, I had to bring the complaint forward to Old Mutual however the only thing that they are looking to do as a company to remove the rotten apple and clear the companies name. I had to follow up with them numerous times, use my company's time to provide their investigators with evidence now they want me to go to a hearing and testify, again using my company's time to attend the hearing and not even compensate a single cent for the inconvenience caused by their employee. I have been called by the Branch Manager who could not even make a decision in terms of compensation all the Branch Manager wanted was for me to take time off work to assist them with their hearing. I was once their client, however after this whole ordeal I would not even recommend Old Mutual to anyone. The same employer who de*****ed me continued to work as normal and still opening policies for people at my company, she was still working as normal the day before(19/11/2019) her hearing yet I am expected to take time off work to go to a joke of a hearing. If you as Old Mutual are not willing to compensate me for all inconvenience caused by one of your employees then why should I assist you..... Old Mutual does not live by their own values....