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ZS
Ziyanda S

1 reviews | Active since Jun 2026

10 Jun 2026, 10:33

Unauthorized funeral policies and Outstanding refund.

Old mutual is a ****, they opened 5 policies under my husband's name without his consent , we reported that and they said we will get refund within 2-3 working days but still nothing it's been 2 months now

0
Replies (10)
Old Mutual
Old Mutual's reply10 Jun 2026, 10:42
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
ZS
Ziyanda S's update12 Jun 2026, 12:20
Reviewer Update
You've been saying that 😭
Right now, our only concern is getting our money back!
Old Mutual
Old Mutual's reply12 Jun 2026, 13:32
Official
Good Day Ziyanda, 

We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email. 

Regards 
Old Mutual Complaints Management


ZS
Ziyanda S's update18 Jun 2026, 11:45
Reviewer Update
Still investigating??
Old Mutual
Old Mutual's reply18 Jun 2026, 12:24
Official
Good day Ziyanda

Thank you for reaching out to us. Please note that your matter is under investigation as this process does take time. Feedback will be provided directly via email.

Kind regards
Old Mutual Complaints Management
ZS
Ziyanda S's update01 Jul 2026, 11:05
Reviewer Update
Good day
Thank you we got the money but that's not the amount we were expected, remember the policies were 5 and they deducted for 7 months so how come the refund is that amount no guyz stop playing with us please
Old Mutual
Old Mutual's reply01 Jul 2026, 13:53
Official
Hi there, thank you for your message. Our team will look into this and provide feedback via email.

Regards,
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply09 Jul 2026, 11:32
Official
Good day Ziyanda,

Thank you for bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.

We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.

Kind regards
Old Mutual Complaints Management
ZS
Ziyanda S's update10 Jul 2026, 11:44
Reviewer Update
Thank you so much!
We received 2nd payment but still you owe us, you keep giving us small amount I don't know why becouse this amount it's not even the half of the amount you took
Old Mutual
Old Mutual's reply11 Jul 2026, 10:08
Official
Good day Ziyanda, thank you for your feedback. We're pleased that progress has been made on your claim. Your concerns regarding the outstanding amount have been noted, and the relevant team will continue to assist regarding this matter.

Kind regards
Old Mutual Complaints Management