GN
Gcobisa N

1 reviews | Active since Nov 2024

25 Jun 2025, 11:57

Unauthorized deductions and **** policy members-members--Old Mutual's Unacceptable practices

Rating:* 1/5

*Review:*

I'm extremely disappointed with Old Mutual's handling of my mother's policies. They deducted money from her Persal account without her knowledge or consent, and added **** policy members with our surname.

*The Issues:*

- Unauthorized deductions from December 2024 to June 2025 (Policy 1) - Unauthorized deductions from April 2025 to June 2025 (Policy 2) - **** policy members added without consent - Lack of security measures and oversight

*Request:*

I demand that Old Mutual:

- Immediately refund the deducted amounts - Cancel the *****ulent policies - Investigate and take action against responsible employees - Implement stricter security measures to prevent future incidents

*Warning to Others:*

Be cautious when dealing with Old Mutual. Their practices seem to prioritize profits over people's financial security.

Let's hope Old Mutual takes responsibility for their actions and makes things right!

0
Replies (3)
Old Mutual
Old Mutual's reply25 Jun 2025, 13:11
Official
Hi Gcobisa

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management
GN
Gcobisa N's update25 Jun 2025, 13:18
Reviewer Update
Dear Old Mutual Complaints Management,

Thank you for your response and apology. We appreciate your commitment to investigating this matter. My mother would appreciate a call to discuss the details. However, she expects a resolution, particularly a refund of the deducted amounts, by next week. If this isn't resolved, she will be forced to take further action.

Looking forward to hearing from you soon.

Best regards,
Gcobisa Nkangala"
Old Mutual
Old Mutual's reply25 Jun 2025, 14:37
Official
Dear Gcobisa,

We note your comments, please be advised that this matter is being attended to, and feedback will be provided.

Regards
Old Mutual Complaints Management