Unauthorized Deduction Complaint - Policy Cancellation (***)

Dear Old Mutual Customer Service,

I am writing to express my dissatisfaction regarding an unauthorized deduction from my account following the cancellation of my funeral policy. Despite notifying your team of my cancellation and current unemployment status, and receiving a call confirming the cancellation (***), I was dismayed to find that a deduction was still made.

This unauthorized transaction has caused undue financial stress, which is particularly challenging given my current situation. I request an immediate investigation into this matter and a prompt refund of the deducted amount.

I expect Old Mutual to uphold its commitment to customer service and rectify this issue without further delay.