Unauthorized Deduction and Policy Cancellation

I am writing to express my serious concern regarding a recent issue with Old Mutual.

On 18 August 2025, I visited your Menlyn store in person to cancel my Greenlight Life Policy. Additionally, I changed the beneficiary on my funeral policy and emailed my partners ID regarding this change on 27 August 2025.

To my utmost dismay, Old Mutual has disregarded my cancellation request and continued to deduct R775 from my account. Furthermore, I received an email informing me of the non-payment, stating that you will attempt to deduct the money again. These actions were taken without my consent and are *******.

I have also experienced significant frustration in trying to contact your office via phone, as I have been unable to reach anyone. This is highly unprofessional and unacceptable.

I request an immediate investigation into this matter and a refund of the deducted amount. Please confirm in writing that my policies have been properly canceled and that no further deductions will be made. Thank you for your prompt attention to this matter.

Mr Liebenberg