BJ
Beverley J
1 reviews | Active since Dec 2020
27 Oct 2025, 08:14
Unauthorized debit orders!
Old mutual is faul! They are debiting unauthorized debit orders from my account, and had blocked my bank from reversing it! I need my refund, you don't want to **** me off!!!
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
27 Oct 2025, 09:16Good day Beverley J,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Oct 2025, 09:16
Official
Good day Beverley J,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
BJ
Beverley J's updateReviewer Update
27 Oct 2025, 14:37Call me on *** or ***. I've called you and everytime i get through to your funeral policy department. An agent takes my ID to assist but place call on hold and don't come back to me.
BJ
Beverley J's update27 Oct 2025, 14:37
Reviewer Update
Call me on *** or ***. I've called you and everytime i get through to your funeral policy department. An agent takes my ID to assist but place call on hold and don't come back to me.
Old Mutual's replyOfficial
27 Oct 2025, 15:54Our team will provide you with feedback soon. This could be via email or telephonically.
Thank you.
Thank you.
Old Mutual's reply27 Oct 2025, 15:54
Official
Our team will provide you with feedback soon. This could be via email or telephonically.
Thank you.
Thank you.