Hellopeter
Share Your Experience
ND
Nonhlanhla D

1 reviews | Active since May 2020

24 Feb 2025, 20:38

Unauthorized debit order date

Unauthorized debit order day ..my agreed debit order day is on the 27th of each month not before unless the 27th falls on a weekend. Lately this is overlooked and this is frustrating because the agreed date is not it. From the 24th old mutual is invading my account with an unattended debit date .***

0
Replies (20)
Old Mutual
Old Mutual's reply25 Feb 2025, 07:27
Official
Good day Nonhlanhla,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management
ND
Nonhlanhla D's update25 Feb 2025, 18:57
Reviewer Update
Please explain why did u tap into my account now I have the bank has charged me R150 for your negligence how do u explain that ..This business is just *********** no good customer service I have heard so many complains similar to mine for all I care u just bully your clients .Need my money back 4 bank charges period.
ND
Nonhlanhla D's update25 Feb 2025, 19:02
Reviewer Update
Please pay back my money for bank charges incurred for your negligence
Old Mutual
Old Mutual's reply25 Feb 2025, 19:15
Official
Thank you for the additional information. We can assure you that we have escalated these details for further investigation. Our team will be in touch to assist.
ND
Nonhlanhla D's update25 Feb 2025, 21:05
Reviewer Update
This could have been prevented now I have to pay bank charges while u still investigate something that is not even our agreement..I curse the day I open any product with you..even your customer care socks.. Please pay my money back don't come with stories you know this is wrong but you want to investigate ****..
Old Mutual
Old Mutual's reply25 Feb 2025, 21:09
Official
Good day, Nonhlanhla.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
ND
Nonhlanhla D's update25 Feb 2025, 21:24
Reviewer Update
Still to me you not solving anything but dragging the matter the question still stands our debit order agreement was the 27 th of each month
Old Mutual
Old Mutual's reply26 Feb 2025, 07:27
Official
Dear Nonhlanhla,

We understand your frustration and apologise for the inconvenience. Feedback was provided yesterday via email. Kindly liaise with our team via email and your matter will be resolved.

Regards
Old Mutual Complaints Management
ND
Nonhlanhla D's update26 Feb 2025, 17:09
Reviewer Update
Now am requested to further incur bank charges by obtaining a bank statement which the bank again charges please dontbtake me for a fool pay the money the bank charged me for insufficient funds period stop giving me the run around...
Old Mutual
Old Mutual's reply26 Feb 2025, 17:12
Official
We can assure you that we are following up regarding this matter to ensure you are provided with feedback. Our sincere apologies again.
ND
Nonhlanhla D's update28 Feb 2025, 18:25
Reviewer Update
Still awaiting your follow up which will include reimbur*****t of the bank charge accued by my bank...
Old Mutual
Old Mutual's reply28 Feb 2025, 18:42
Official
Hi Nonhlanhla, we are very sorry for delay. We can assure you that we are following up regarding this.
ND
Nonhlanhla D's update28 Feb 2025, 19:40
Reviewer Update
Just to let u know I won't stop fighting for what is right cause I've heard am not the only customer who have encountered such with Old Mutual..
Old Mutual
Old Mutual's reply01 Mar 2025, 09:51
Official
Hi Nonhlanhla

Our team will be in touch.

Regards
Old Mutual Complaints Management
ND
Nonhlanhla D's update06 Mar 2025, 13:10
Reviewer Update
I see you have rectified the date to the 27th however you don't say anything about R150 the bank has charged me...
Old Mutual
Old Mutual's reply06 Mar 2025, 15:06
Official
Good day, Nonhlanhla.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
ND
Nonhlanhla D's update07 Mar 2025, 13:42
Reviewer Update
Will send u my bank statement for you to review also bare in mind that ,requesting a statement will cost me bank charges but for proof will do so..
Old Mutual
Old Mutual's reply07 Mar 2025, 14:44
Official
Good day, Nonhlanhla.

We see that an email was sent to you the 07/03/2025. Kindly refer to the email and liaise with the team directly.

Regards
Old Mutual Complaints Management
ND
Nonhlanhla D's update20 Mar 2025, 20:04
Reviewer Update
After much deliberation I have received my money back for bank charges...Thank you to hello Peter and old mutual..
Old Mutual
Old Mutual's reply21 Mar 2025, 09:20
Official
Hi Nonhlanhla, we are so pleased to hear this. We're happy we could resolve this matter for you.

Regards
Old Mutual Complaints Management