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JL
JP L

1 reviews | Active since Jan 2014

04 Feb 2026, 07:34

Unauthorized debit order

Wanted a quote on a funeral cover. No phone call or communication from them. I declined debicheck to no communication from them. They turned it into an debit order. Emailed to cancel but want info i dont have. Now im in a R115 minus at my bank seeing that there is no funds available. 6 months since i mailed them to cancel and that i do not authorize any deductions. Who will pay that banking fees? They just want money but not there to sort out or not even a phone call to resolve it. Pathetic

0
Replies (8)
Old Mutual
Old Mutual's reply04 Feb 2026, 08:35
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
JL
JP L's update13 Feb 2026, 06:40
Reviewer Update
Still no reply from you. *****'s that what this **** show is
Old Mutual
Old Mutual's reply13 Feb 2026, 09:12
Official
Good Day,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply13 Feb 2026, 09:13
Official
Good Day,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply13 Feb 2026, 09:14
Official
Good Day,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply13 Feb 2026, 09:14
Official
Good Day,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
JL
JP L's update26 Feb 2026, 18:33
Reviewer Update
Message i got..


Old Mutual: Dear Mr Lategan, the premium for policy *********XX0702 was not received and policy ended on 16 February 2026. We will try to collect one more premium to restart your policy. Please ensure there is enough money in your bank account 3 days before and after your normal deduction day or call ***to arrange to pay the outstanding amount. Reply NO by 27 February 2026 if you do not want us to deduct the next premium. FSP&Ins. T&Cs

I swear if you go on i will report you to the ombudsman. I WILL BE TAKING THIS YO SOCIAL MEDIA.
Old Mutual
Old Mutual's reply27 Feb 2026, 00:15
Official
Good day, JP.

We acknowledge your concerns and understand how frustrating this has been, especially after multiple follow-ups.

Please rest assured that this matter is receiving attention. The relevant team is actively working on your case, and you will receive feedback via email. We remain committed to ensuring it is resolved as soon as possible.

Kind regards,
Old Mutual Complaints Management