unauthorized debit order

I have sent my bank statement and received an sms stating the matter is cancelled but where is my money guys..u can't just tell me u can t refund..cos should some9 happen u wont cover me..so bring back my premium

Good day

I have rep**** to the email I even attached my bank statement...as proof of the debit order...

may I please get my refund its weeks now

thank u

I recieved 2 emails from from Gsenquiries that are thanking for my email..I rep**** to both..today I just sent email 6h10am

I do not gave another email with reference. but on the email I have put my Id no

Thank you

Good day

what is the progress on my refund guys

Thank you

Good Morning Old Mutual

so such a big company like you take a Month to refund just R400..since there is follow up on the relevant department.wow

but what is really causing the delays guys..the whole month..mhhhh let me wait till Monday

Thank you

Good Morning...

how far is your office with my matter..I cannot believe is the whole month..this is really taking too long...what is the problem

Good afternoon Old mutual I'm still waiting..

I'm really disappointed with old mutual...if your guys can take the whole month to solve such h a simple matter why must we even trust you with bigger projects..I mean is 25 days since I'm writing to you daily with no progress..your service is embarrassing and I'm glad I cancell the policy with you guys

guys how can old mutual take another R395 from my account while I'm waiting for last month refund...now the refund is 800

old mutual send me a confirmation that this debit order is cancelled and you **** again today not even on my pay day money is being taken again on my account and daily I'm getting mo response

so now old mutual has taken another payment in my account I called their client care all I get Is we are looking into the matter..they could not deal with the ********** debit order for October now they took more money in November
I had all the respect for this company but I'm so disappointed I will never take any contract with old mutual

Good day you can call me anytime today and Wednesday as I'm off duty...I did not recieve an email stating your you called I only got one that was saying policy will will cancelled 1st of December...so since today might be late already you can call me Wednesday..maybe between 8 and 10am

but when will be contacted guys it's been 2 months u taking my money putting under a financial strain where other debit orders are failing because old mutual takes money any day on my account..the second debit order went through while I'm bust complaining about the 1st one ..I get empty promises every day...look how long I have been sending messages..

I honestly cannot believe your level of poor service even your customers care knows my matter they are also failing to attend it.. how long have I been getting same reply that I will contracted..I'm contacted for what when your guys are suppose to refund me...your branches are clueless they dont even know how to handle this matter.. this is so pathetic

to show that is was a ********** policy I do not have any email adress that says ***..

why are keep saying u sent me emails there..because I have responding on a gmail account why cant your respond there

how can you tell me that I cancelled after premium was deducted..I cancelled early in October still October payment went through..I went to hello Peter 29 oct still November premium went through..and your level of unprofessionalism is worse because I'm using one email to write to old mutual but you are replying from an email that i dont even know...then you come back to the correct email telling me you have rep**** to another email..

the worse part even your client care promised to escalate the matter till today..yet if something can happen you will mit even cover me

Good amount old mutual I an still doing a follow on this matter..I was told to email my bank statement and I'd of which I did but in still not getting a reply on my matter from October to date