Unauthorized Debit Order

After an hour call with the Consultant who said the call would take 15 mins, an hour later we still didn't manage to complete the application for my daughter's Educational Policy and my phone switched off. Later on during the week I received a call and I advised the Consultant that I am no longer continuing as I decided to go with Discovery, my 1 hour telephonic experience was the worst. I have received no documents on email so I am suprised that Old Mutual is attempting to debit from my account? Please cancel this policy immediately and don't try to debit from my account.