Unauthorised registration and cancellation of policies

<p>In 2014 I requested to be signed up for a R10 000 policy for my father who I am not close with. In July 2015 I found out by means of an agent who visited my work place, that I was actually signed up for 2x policies to the value of R10 000 each. Considering that this alone was not what I requested and was already unacceptable for the agent to do, I went to Old Mutual in Promenade Liberty Mall in Mitchell's Plain and requested a cancellation of the additional policy. I requested the cancellation without a request of accountability or refund from Old Mutual for the mistake. I spoke to a consultant, clearly explaining what I wanted. Thinking that all has been sorted I left. In March 2016 when the same consultant came to my work place, I discovered that the additional R10 000 policy had not yet been cancelled. On Wednesday 01/06/2016, I went to Old Mutual and again requested that the additional policy be cancelled. Only to find out that a seperate policy that I have had for my Mother for the past 4 years was cancelled!!! No one had verified or confirmed with me, the client, whether I have authorised this. At this point I now have 2 R10 000 policies and the R20 000 policy for my Mother has now been cancelled. Old Mutual allowed that this happened without verifying with me that this is what I wanted. So agents can do as they please without any supervision or verification of their work. This is unacceptable.</p>