AN
Asiphumze N
1 reviews | Active since Feb 2026
12 Feb 2026, 18:28
Unauthorised policies
They have been deducting money on my Persal’s whereas I don’t have any policy with them since last year October and now this month February they doubled it. I went to their branch numerous times with no help. It is not the first time they’re doing this to me. I want my money, I am not happy with what they’re doing as a big company.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
12 Feb 2026, 18:32Good day Asiphumze N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply12 Feb 2026, 18:32
Official
Good day Asiphumze N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
AN
Asiphumze N's updateReviewer Update
18 Feb 2026, 08:58Hi, I have responded to your email on the 13th already giving you all the necessary information needed, and I have been waiting for a response not even a response, my refund and cancellation of the policies on my Persal.
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Asiphumze N's update18 Feb 2026, 08:58
Reviewer Update
Hi, I have responded to your email on the 13th already giving you all the necessary information needed, and I have been waiting for a response not even a response, my refund and cancellation of the policies on my Persal.
AN
Asiphumze N's updateReviewer Update
18 Feb 2026, 08:59You mentioned that this matter is being prioritised but I don’t see nor feel that.
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Asiphumze N's update18 Feb 2026, 08:59
Reviewer Update
You mentioned that this matter is being prioritised but I don’t see nor feel that.
Old Mutual's replyOfficial
18 Feb 2026, 09:09Good Day Asiphumze,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Feb 2026, 09:09
Official
Good Day Asiphumze,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
AN
Asiphumze N's updateReviewer Update
18 Feb 2026, 15:43Can you please stop telling me stories, I want my money and all of it, that’s all. I can’t wait any longer.
AN
Asiphumze N's update18 Feb 2026, 15:43
Reviewer Update
Can you please stop telling me stories, I want my money and all of it, that’s all. I can’t wait any longer.