Unauthorised Policies and PERSAL Deductions – No Resolution from Old Mutual

I am extremely disappointed with the service I have received from Old Mutual Group Schemes. I lodged a complaint regarding unauthorised policies that were created in my name and deducted from my PERSAL account. Instead of resolving the matter, I was asked to provide payslips from previous periods. I clearly indicated that I no longer have those payslips and requested that Old Mutual verify this information using their internal systems.

Since then, I have received no meaningful feedback or resolution. To make matters worse, the number of unauthorised deductions has now increased to four.

There has been no effort to contact me directly, no proper explanation, and no urgency shown in resolving what is clearly a serious issue involving unauthorised financial activity.