Unauthorised Policies

I have had a funeral cover with Old Mutual for many years. In 2024, when my son turned 21, I received a call informing me that he could no longer be covered under my policy. I explained that he is now independent, working overseas, and should be removed from the policy. To my shock, I discovered that two unauthorized policies had been opened in my name, and multiple premiums were deducted from my account without my consent.

I visited an Old Mutual branch, where the unauthorized policies were canceled, and I was provided with an email address to submit my complaint. Despite sending my complaint, I have not received any response or explanation from Old Mutual about how this happened.

I am extremely dissatisfied with the fact that policies can be opened without my consent, seemingly at the discretion of agents, with no accountability. I have also demanded a full refund of all unauthorized deductions, which has yet to be addressed.