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Sinelizwi N

1 reviews | Active since Mar 2026

15 Mar 2026, 08:32

UNAUTHORISED PERSAL DEDUCTIONS & ZERO REFUNDS BY OLD MUTUAL!!!

OLD MUTUAL claims to help people 'thrive,' but they are actually draining us. Since August last year (2026), I've been fighting unauthorised funeral policy deductions from my Persal. I am being (yes, even to date) charged for people I don't even know!

I visit their offices at least twice a month and all I get are useless reference numbers and empty promises. They keep saying they will investigate, refund me and stop the policy, but they just keep taking my money. No matter how *********** one is, this duration is too long not to show even the slightest progress.

OLD MUTUAL is a ****. Many of my colleagues are experiencing the same thing. Stay far away from OLD MUTUAL South Africa they are quick to deduct but refuse to pay back what they owe!

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Replies (8)
SN
Sinelizwi N's update15 Mar 2026, 08:34
Reviewer Update
It is quite disheartening that I can't write a review without rating OLD MUTUAL. This company does not deserve not even that one star!!
Old Mutual
Old Mutual's reply15 Mar 2026, 10:03
Official
Good day Sinelizwi N,

We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.

Regards
Old Mutual Complaints Management
SN
Sinelizwi N's update31 Mar 2026, 22:58
Reviewer Update
I had hopes that by now there would be p
SN
Sinelizwi N's update31 Mar 2026, 23:02
Reviewer Update
*progress. I'm quite saddened that there's absolutely nothing. Should we cancel these ourselves we won't ve compensated and OLD MUTUAL will have something to hold unto, as if we are the ones that knew these policies. I was a clown and of highest proportion to have hopes when I came here. But I'll make noise, and every day until I get my money back. I don't even know why they don't give us the details of the people that are covered under these policies. OLD MUTUAL I WANT MY MONEY BACK!!!
SN
Sinelizwi N's update31 Mar 2026, 23:07
Reviewer Update
It is quite unbelievable that the only thing old mutual did was to send a lengthy email acknowledging my distress. And that was it. It ended there and then. Hayibo! Imali yam saints, please!!
Old Mutual
Old Mutual's reply01 Apr 2026, 01:20
Official
Good day, Sinelizwi N.

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management
SN
Sinelizwi N's update30 Apr 2026, 14:16
Reviewer Update
A gentle reminder to pay me back the deducted amount this month. To do it like this might be the way. Every month, I'll come here, and remind you to return my money. I DO NOT KNOW WHY ARE YOU NOT CANCELING THIS!?
Old Mutual
Old Mutual's reply01 May 2026, 14:07
Official
Good day Sinelizwi N,

We can assure you that one of our consultants will reach out to you to assist you further.

Regards
Old Mutual Complaints Management