MR
Mtsweni R
1 reviews | Active since Jul 2024
25 Mar 2026, 07:17
Unauthorised deduction
They deducted in my payslip double amount of the life cover I know nothing about. When I ask the person who helped, he says it’s the glitch of the system. They said they will deposit money back into my account in 7 to 14 days. It’s day 13 now, I haven’t received any money. This company is shady. I regret joining it.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
25 Mar 2026, 07:48Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2026, 07:48
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
MR
Mtsweni R's updateReviewer Update
25 Mar 2026, 08:41I’m hoping to get a call or response to the matter now since it’s already business hour. By the way it’s not only me, my husband has a same issue with money being deducted in his payslip by Old Mutual. You are giving **** vibes.
MR
Mtsweni R's update25 Mar 2026, 08:41
Reviewer Update
I’m hoping to get a call or response to the matter now since it’s already business hour. By the way it’s not only me, my husband has a same issue with money being deducted in his payslip by Old Mutual. You are giving **** vibes.
MR
Mtsweni R's updateReviewer Update
20 Apr 2026, 05:12No communication regarding my money has been made… 30days has passed and o haven’t received the payment. Old Mutual is not to be trusted
MR
Mtsweni R's update20 Apr 2026, 05:12
Reviewer Update
No communication regarding my money has been made… 30days has passed and o haven’t received the payment. Old Mutual is not to be trusted
Old Mutual's replyOfficial
20 Apr 2026, 09:23Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply20 Apr 2026, 09:23
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
MR
Mtsweni R's updateReviewer Update
22 Apr 2026, 08:56Delia Smit is not being clear to me about the progress of my money. He/She keeps on referencing the email that was sent to me on the 30th or March but my money was deducted on the 13th or March. I want my money back from Old Mutual.
MR
Mtsweni R's update22 Apr 2026, 08:56
Reviewer Update
Delia Smit is not being clear to me about the progress of my money. He/She keeps on referencing the email that was sent to me on the 30th or March but my money was deducted on the 13th or March. I want my money back from Old Mutual.