WK
Wayne K
1 reviews | Active since Sept 2021
01 Apr 2026, 16:34
Unauthorised debits
I stopped my funeral cover on 23 February and the consultant assured me a refund if the premium is collected. Premium collected and no refund, another premium collected end of March. Call and you wait 20.minutes + no answer. Numerous emails and no reply. Bank informed me their debit mandate can't be reversed.. which I don't get or believe!
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Old Mutual's replyOfficial
01 Apr 2026, 16:40Good day Wayne,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Apr 2026, 16:40
Official
Good day Wayne,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management