unauthorised debits

on 31/10 and 28 /11/14 R99.99 x2 was taken from my bank account.the problem is im not a member.and the policy number or reference numbers changed.ive been callung and emailing and i can never speak to the same person that is investigating my problem so everytime i have to repeat myself and then wait another 3-5 working days so that they can investigate.the email ref is ccc***.they can nit seem to find where the miney went to.im disgusted in the service and empty promises.ive spoken to andile.amy,layla , felecia and numerous other people and no one can help or they promise to call back but they never do.i got a respibce on a email to say this department does not deal with these queries call this number.this is not my fault that old mutual stole my money and now i must run around calling this person and that person trying to get my money back.how dare you tell me its nit your responsibilty.sort the problem out speak to people in the company and refund the client.