Unauthorised debit orders.

Hi,<br> <br> Since July 24th you have been taking money from my account. At first it was R3200(round figure). I called my consultant who then advised there had been a mistake and I needed to visit the nearest branch to request a refund. Then as soon as the refund payed out you debited another R1700(round figure)! WHY?! I was once again told I need to visit a branch and request a refund!<br> <br> Do you think I live to request refunds? This is a total inconvenience and would not have happened had your systems been in order. I am not visiting another branch and waiting in a long queue all of my lunch break to get a refund. A refund will be processed just as it should've been when you realised money had been taken incorrectly.<br> <br> I am only available on the phone before 11 AM.