1 reviews | Active since Mar 2009
Unauthorised debit orders
A few months back I enquired about an RA for my husband. He was sent for blood tests to do a quote. At the time I was suffering from debilitating vomiting due to a tough pregnancy and I just could not get to a point where I could look at the quote and where we could make a decision as I was off work and not checking emails. <br> <br> I was surprised when at the end of June R327 was debited off my account. I emailed them about this and for a month now have gotten NOWHERE. They want me to send a letter of cancellation from my husband. HOw can my husband:<br> 1. Cancel a contract he never signed?<br> 2. The money is being taken off MY account, with NO AUTHORITY and I WANT MY MONEY BACK!<br> <br> I have now been debited again. I get ****py automated emails and just requests for a cancellation letter which is ABSURD! <br> <br> And let me add, I am not being debited for a RA, but life cover, which is not even what I wanted. HOw can Old Mutual just DEBIT my account when i was doing an enquiry for my husband? Only because I am a client already they have my bank details. It's an abuse of trust! <br> <br> I am due to have a baby in 2 weeks. I WANT MY MONEY BACK! Have been debited TWICE NOW!
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Best regards,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Best regards,
