Unauthorised debit order

<p>I cancelled my life policy with Old Mutual in February and they even sent me an email confirming it has been cancelled. But they still debited my account even after I requested they cancelled it from their side. I communicated with Xoliswa Bonte who assured me that my money will be transferred back into my account in 31 days and that hasn't happened. Instead I had to be the one to communicate with them and ask about my money instead of them communicating with me. I sent them an email today requesting my money to be transferred before the end of the day but it's still not in my account. I don't want excuses I just want my money back as they would want the same if tables were turned.</p>