MT
Mpume T
1 reviews | Active since Jun 2021
02 Mar 2026, 12:15
Unauthorised debit
Last year I noticed an unauthorised debit on my payslip I went to the branch to cancel 5 months later, no refund and the continue to deduct my money and they don’t even answer their phones
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
02 Mar 2026, 13:51Good day Mpume T,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Mar 2026, 13:51
Official
Good day Mpume T,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
MT
Mpume T's updateReviewer Update
04 Mar 2026, 18:12The unauthorised debit has been debiting since last year R305 and I only received R556 this is unacceptable I’m very disappointed Old Mutual I have been you client for more than 11 years and I regret my decision each and every day
MT
Mpume T's update04 Mar 2026, 18:12
Reviewer Update
The unauthorised debit has been debiting since last year R305 and I only received R556 this is unacceptable I’m very disappointed Old Mutual I have been you client for more than 11 years and I regret my decision each and every day
Old Mutual's replyOfficial
04 Mar 2026, 19:31Hi, Mphume T.
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
Old Mutual's reply04 Mar 2026, 19:31
Official
Hi, Mphume T.
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management