Unauthorised debit

Good day. Please note that tomorrow marks 30 days since you deducted from my parcel unauthorised. I am told that the money you deducted hasn’t reflected on your side, when I go to the district they confirmed that the money has long being sent to Old Mutual. I am still waiting for my refund until today. Should I not receive my refund by tomorrow and should there be another deduction I am taking this up wit NFOSA as you have confirmed with a letter that those *****ulent policies have been cancelled and I am not expecting any deductions from you at all. I have explained to your complaints consultant who you assigned to “assist” me how much that R780 you just took without proper authentication has impacted my salary and has hugely inconvenienced me and so I will not have that this month. Should it happen I will be taking this up with the ombudsman because I don’t understand why it should take you 30 days to refund me my money. Please prioritise this refund!!! I am tired of your *********** service and the back and forth of emails.

Stop sending automated responses and provide me with proper feedback. I will take this to the ombudsman’ because no one is willing to help instead your sending me from pillar to post. I’m not getting help, my confidential information was compromised and yet I’m not getting any help or proper feedback. You are treating this with no empathy, and I am irritated by this. As stated above should I not get my refund and should there be another deduction I will take this up with the ombudsman tomorrow. I will not wait for 30 days for my refund.

Good afternoon. I still haven’t been refunded. The consultant who is assisting me doesn’t respond to my emails. Please advise on the feedback of my refund.

Good morning, I was advised that I will be refunded before the 8th of September, however that has not yet been done. The 8th is on Monday, when exactly will will I receive my money??? I’ve been complaining about this for 7 weeks now and it looks like my query is not getting resolved. Please advise with regards to the matter and please refrain from sending your automated responses I need proper feedback on this.

Good morning. Please note that today is the 8th and my money hasn’t been refunded please advise.

Please advise regarding the above?? I still haven’t received any feedback regarding my refund, it’s the 8th as per your email money is suppose to be refunded today!!!

Good day on Monday I was told that my money has been deposited into my bank account and is waiting to be cleared by bank. I asked the consultant to confirm with me the bank account and send proof of payment. Only for her to respond to my email the following day and told me money was paid into an absa account, which by the way I know nothing about, the error has been fixed and money has been paid into my fnb account, this was yesterday, the money hasn’t cleared as yet, nothing. 24 hours has passed and I’ve asked her to send me a proof of payment but as usual my email has been ignored and I’m back to this platform again. I want the proof of payment sent to my email and a turn around time for my money to reflect, I worked for a bank before and payments don’t take 48 hours to clear. So please provide me with the proof of payment!!!!

Morning please advise regarding the above?? I emailed Anet yesterday and I didn’t get a response. It’s been now 48 hours since she confirmed money has been paid into my account and it hasn’t reflected.

Please advise regarding the above!!! Your consultant has been ignoring my emails since Tuesday

Good morning. What continued patience? Patience that you don’t respond to my emails? Patience that I’m being mislead by Old Mutual? I went to the branch, I was told that because you made a payment to a wrong account it will take 5 days to be back to your account, your consultant made a payment without verify account details and paid to an absa account that I know nothing about, instead of saying that she tells me that payment has been made and waiting for my bank, payments take 24 hours to reflect yet I waited 5 days and today it’s day 6 and I’m being told that my bank rejected the payment? Reason for rejection is that my account doesn’t accept credits which is not true because it’s a cheque account and it’s the account where my salary is paid into. I am being **** to and mislead by Old Mutual which is unacceptable. You don’t respond to emails, you don’t follow process and now you are telling me about my continued patience, I’m not patient about anything, I’m irate and frustrated by your poor service and I can’t wait to get my money and stop dealing with your unprofessional and ********* service you have been giving me.

Please advise the above???