Unauthorised debit

<p>I took out 2 policies with Old Mutual in October 2016 at a competitive rate and the instruction was to debit my account effective from 25 November 2016. for some reasons this never happened. I February 2017 I received another quote which was so not competitive at all. I cancelled these policies in February and received confirmation cancellation letters. To my surprise my bank account was debited on 25 March with an amount of R439 and R157. I called the call centre yesterday and I did not receive any joy out of the call. The reference number appearing in my bank statement are 69345SB ********** 0 and 69345SB ********** 2. Can I please be reimbursed my amount and the policies cancelled official before I take this to Ombudsman.</p>