Unauthorised Access to Credit Record and Failure to Investigate

I am recording this review to document a serious governance and compliance concern involving my personal credit information.

During my engagement with Old Mutual one of the managers obtained access to my personal credit record without my knowledge or consent. I was never informed that a credit check would be conducted, nor did I provide written or verbal authorisation for such access. This constitutes a fundamental breach of trust and, in my view, a clear violation of accepted data-protection and credit-governance standards.

What is particularly concerning is that, when I formally escalated this issue to Old Mutual Group Forensic Services, the matter was declined without investigation, despite the seriousness of unauthorised access to personal financial information. I was advised that the issue fell outside their mandate, which I find troubling given the potential regulatory and legal implications of ******** credit enquiries.

This response left me without accountability, remedy, or explanation, and materially undermined my confidence in the organisation’s governance structures. The combination of unauthorised credit access and the refusal to investigate has caused significant distress and contributed to a complete breakdown of trust.

I believe this matter warrants independent scrutiny and transparent explanation, particularly around: • who authorised the credit access, • on what basis it was conducted, • and why a forensic review was declined.

This review is submitted in good faith and in the interest of accountability, proper governance, and the protection of personal financial information.