AS
Annmarie S
1 reviews | Active since Jan 2014
13 Oct 2017, 11:45
Unauthorised 2nd Debit Order: iWYZE Policy
I have called and written to Old Mutual numerous times regarding a different second debit order amount going through on my Policy. The call centre is useless they usually put me on hold and never come back to me or put me back to reception or cannot seem to address the issue and can never put is through to the person in charge! VERY frustrating I am at the stage where I am going to cancel my insurance with Old Mutual iWyze and look elsewhere for a company that can solve my queries first time and won't ***** my money!
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Annmarie S's updateReviewer Update
13 Oct 2017, 13:57A couple of hours after I posted this on Hellopeter and on Facebook, Old Mutual called me back and sorted out my problems I had with my Policy with them thank you and they keeping my policy premiums at he same rate for the next year - that's how it should have been dealt with first time Old Mutual! I suggest you look at your call center they giving your business a bad name!
AS
Annmarie S's update13 Oct 2017, 13:57
Reviewer Update
A couple of hours after I posted this on Hellopeter and on Facebook, Old Mutual called me back and sorted out my problems I had with my Policy with them thank you and they keeping my policy premiums at he same rate for the next year - that's how it should have been dealt with first time Old Mutual! I suggest you look at your call center they giving your business a bad name!