Unattended customer and not.happy customer I need to close.all.policies and investment with old.mutual

I have saving investment that on the 31 October 2024 I have withdrew R1000on my investment and I was told I wil get the money after 5 to 7 working days , during November 2024 I was told that there is form missing(tax residency declaration form) that needed to fill.in and I asked why was I not told when I doing the withdraw and I filled the form and again after a week I was told to that there is another form for.me to fill.again collection outstanding information with my ID , proof of address, bankstatement but I bank with them, I need my money and I want to.close all the policies I have with oldmutual and yesterday I send an email.to complains department I was.not helped until today now its a month and few days . Can I be helped that I get my money and close all the policies I have with oldmutual because we see on news that oldmutual is making people life difficult.