TB
T B
1 reviews | Active since Oct 2018
04 Mar 2021, 14:50
unattended complaint , poor service , ********* conducts
I am now getting impatient with the terrible service from old mutual its been three weeks since I have logged this complaint REF: [OMFCM328524] - [CMPLNTS***2] and I have now escalated the matter to the insurance umbud as it has got out of hand. I have tried to call the call center which is useless , holding for more that 17 minutes and getting no assistance as the lines just go quiet .The service is shocking , several emails are sent to them but you get no response at all.
I am very much disappointed and taking all my insurances out of old mutual as we are not valued as clients.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
04 Mar 2021, 15:06Dear T B
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply04 Mar 2021, 15:06
Official
Dear T B
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
TB
T B's updateReviewer Update
04 Mar 2021, 15:11apologies , herewith is the correct ref number R: *** - /T Booysen [CMPLNTS***9] , that one it was for financial services , I have also escalated the matter to the office of the Umbuds so that you know :-(
TB
T B's update04 Mar 2021, 15:11
Reviewer Update
apologies , herewith is the correct ref number R: *** - /T Booysen [CMPLNTS***9] , that one it was for financial services , I have also escalated the matter to the office of the Umbuds so that you know :-(
TB
T B's updateReviewer Update
04 Mar 2021, 15:13I prefer in everything in writing please as am taking this matter further.
TB
T B's update04 Mar 2021, 15:13
Reviewer Update
I prefer in everything in writing please as am taking this matter further.
TB
T B's updateReviewer Update
09 Mar 2021, 11:32I have still not received any response from the group schemes of old mutual. This now getting worse than before, I am now going to take the matter to my lawyers, IT'S ENOUGH!
TB
T B's update09 Mar 2021, 11:32
Reviewer Update
I have still not received any response from the group schemes of old mutual. This now getting worse than before, I am now going to take the matter to my lawyers, IT'S ENOUGH!