Unathorised policy and debit

Sometime this year I was contacted by an old mutual broker who promised me a loan under false pretence. The lady told me that in order to get a loan, I need to take out a policy. I agreed to a r41 only premium at that time. She asked for my personal information including my persal number and relatives information to enlist them as beneficaries to which I gave not knowing that over r350 will be deducted from my salary and that these relatives were not beneficiaries but policy holders under name. All of this was done in the name of getting commission by fradulently signing me up for a product I never requested. Now the broker is nowhere to be found I have never even met her as all of this was done over the phone. I went to a branch in vosloorus on the 16th of july to cancel the policy as I have been told that I needed to bring my bank statement and ID in order to effect the cancellation. The refund has not been effected on my account as per the arrogant feedback I got from the lady that was assisting with the cancellation at the branch. She informed me that if the stop order goes off my salary, old mutual will refund my money to my account which has not happened up to this date. So it seems that both old mutual and the brokers are going off their ways to rip desperate citizens of their hard earned cash by lies. I await to hear how they'll respond to these allegations to which im prepared to prove.