Unathorised debit order

<p>Yesterday the 2016/08/18 i received an sms at 14:50:22 that says that i need to make sure that i have sufficient funds to run a debit order. I then called them i spoke to Kailor (consultant)who was so rude towards me. She advised me that i'm suppose to call 3 working days in order for a debit order not to run, i asked her that she doesn't make sense cause i only received an sms yesterday. I've asked her that i would like to speak to her Manager/team leader she said that they're all in a meeting, i was not assisted, Old Mutual failed me i don't have money in my Account. I was not payed in July, cause i was hospitalised, how the hell am i going to pay for that debit order. I work for the bank and if the debit order bounces it will affect my scoring in ITC i'm so angry and dissapointed at them, i can't cancel the Funeral Plan as it is an emergency policy. I chose them (Old Mutual) thinking that they're the best only to found that they're useless and heartless. I want anyone to explain why can't they run a debit order on Saturday,cause it's not a Holiday.</p>