Unacceptable, unprofessional Service

I app**** for a zero interest loan on Old Mutual policy number ***3 on 24th January 2016, via my brokers Financial Future Planners. Since then the application has been submitted again [17/02/2016] and when no response was received queried on 04/03/2016. Each time I receive an acknowledgement of receipt of my email, and a promise that my application will be attended to within 48 hours.<br> Now I have been advised that it will be attended to within 10 to 15 working days, over 2 months after my initial request! This is unacceptable.<br>