Unacceptable service

Unacceptable service delivery experienced. Notwithstanding an indicated timeline of one week to disburse under an investment policy, I had to follow up after 4 days to “prompt” Old Mutual what documentation is required. After submitting what was required, further information was required the next day. Latest feedback is that they could not view the documents I already sent on day 4, despite informing me on day 3 that had received all the information required. Bad service for a longstanding customer. Poor service Old Mutual. You are putting a property purchase at risk.