UNACCEPTABLE Service - Extreme Difficulty Reaching Customer Support RegardingMy Policies -

I am writing to express my absolute fury and disgust with the service, or complete lack thereof.I have received today. I have now spent almost my entire morning into the afternoon trying to get hold of someone to speak to regarding my policies.

This is absolutely pathetic standard of service for such an established brand. One has to wonder, is this systemic failure, or is it because my policy is deemed not valuable enough, or I am not important enough based on my profile? Either possibility is utterly disgusting.

My request is simple, yet you are making it impossible to query or resolve. I believe my policy is about to lapse if I do not make an arrangement, and I am now convinced you are deliberately making contact impossible to force a lapse-allowing you to pocket the premiums I have faithfully paid since 2011.

Furthermore, I have never received any cashback since 2011, and no one has ever attempte to contact me to inform me of these unclaimed benefits. This is negligence at best, and predatory behaviour at worst.

If this is not resolved immediately and satisfactorily, I will ensure my case is plastered across all social media platforms and escalated to every relevant consumer rights and regulatory body. You have been warned.

I demand a callback from a senior manager TODAY!! to resolve both the impending lapse and the historical cashback issue. Provide me with a direct contact number and a case reference.