1 reviews | Active since Jul 2020
Unacceptable Service
25 September 2024, went to Old Mutual at Mall@ Carnival. Xolani Kheswa the Financial Planner assisted me regarding the conversion of my investment. From Pension Fund to the Maxi investment. Documents were signed and Xolani emailed it at 14h26 to PFA Regional Services and the Contact Centre and cc me. The conversion can't be done in the branch and it takes up to 1 month to convert. 27 September 2024 @ 13H02, Brent Lodewyk, Senior Administrator from the PFA Regional Services rep**** to Xolani that the documents has been forwarded to the Processing Department. A month later my investment has not been converted. I've send an email to the Customer Service Centre, Tuesday 22 October 2024 @15h30 requesting an update wrt the conversion. No response yet.
This is really unacceptable as I was informed the turnaroundtime is 30 days. That is more than 30 days.
Meaning no work has been done since the application was forward for processing.
This is really unacceptable as I was informed the turnaroundtime is 30 days. That is more than 30 days.
Meaning no work has been done since the application was forward for processing.