tT
teboho T
1 reviews | Active since Apr 2014
02 Jul 2025, 16:37
Unacceptable service
Unacceptable service my mother called to ask for a premium review
After R100 worth of phone calls she received a confirmation that her premiums won't increase
But they still did, now Andrea from the call centre who is so rude refused to give her reference number for the escalation and to even help her on the phone.
She's cancelling this policy if one gets back to her within 24 houts
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
02 Jul 2025, 17:03Good day Teboho,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Jul 2025, 17:03
Official
Good day Teboho,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management