Unacceptable Service

<p>On the 28/06/2017 I requested for my debit order date to be changed from the 1st of every month to the 20th. On the 3/07/2017 I received an email from Janine Lawrence (Service Centre Agent) requesting a signed letter requesting same, the letter was duly forwarded. To date I have had no response from Old Mutual, furthermore, my premium was not debited on the date instructed. This seems to be a trend with Old Mutual, previously I experienced the same issue which resulted in my RA policy lapsing and Old Mutual declined to take accountablility. All the money I had paid had been lost to me but a profit to Old Mutual. Maybe this is their way of making a profit, by ripping clients off their hard earned money.</p> <p> </p> <p>If they cannot assist with a simple request to change a debit order date what would happen in the event of a claim ?</p> <p> </p> <p>I have attempted lodging a complaint on their website only to receive a response that my email was rejected. Clearly the "powers that be" at Old Mutual do not care about their customers only the premiums their customers pay every month.</p> <p> </p> <p>TOTALLY UNACCEPTABLE !!!!</p>