Unacceptable Inconvenience

Good day

I was physically at your Cresta branch about 30min ago . The lady that was assisting me checked on your systems and couldn't see anything outstanding. She subsequently called your Head Office and was as well told there was nothing outstanding so I should go home and wait for the transaction to be finalized. She even told me that the lady she spoke to from the HO was even going to Escalate my query so that it can skip the long queue.

I am a 60year old Stroke Survivor. So walking and traveling is a great challenge for me. So, to go and ask for help at an "OM branch" that is 15-20min from me and be told "no there's nothing outstanding from your side, please go home, relax and allow the process to go it's course" only to be told a few minutes later that you still need to do something is Beyond me.

Frustrated customer

Lungile Nangu ***

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