Unacceptable Delays and Inconsistent Communication on Investment Payout

My mother submitted a claim for her investments with Old Mutual at the beginning of September, and we were informed that the expected processing time would be 7 to 21 business days. However, we have yet to receive any funds. Each time we contact customer support, we are passed from one representative to another, and each agent provides a different explanation regarding the status of the payment. Some indicate that the funds are with SARS, others claim they have been paid out to an incorrect account, and some say the funds are awaiting authorization within Old Mutual’s system. It is evident that there is a lack of accountability in the process, and this ongoing delay is extremely frustrating.