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Theo C

1 reviews | Active since Oct 2025

11 May 2026, 20:15

Unacceptable 30-Day Delay – Formal Deadlines Ignored – ***

I am beyond disgusted with the administrative incompetence and lack of accountability at Old Mutual. My request for payment has been pending for over a month. I have set clear deadlines, including a final milestone of May 8th, all of which have been ignored.

I am tired of being told my matter has been "referred to the relevant department" while my funds are withheld. This is a blatant failure to adhere to "Treating Customers Fairly" standards.

Consider this my final public warning: I require a valid Proof of Payment or an Inter-Bank Transfer Reference by Close of Business tomorrow, Tuesday, May 12, 2026. If this is not resolved, I will be escalating this matter directly to the Financial Sector Conduct Authority (FSCA) and the Internal Arbitrator. Stop the excuses and release my funds.

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Replies (5)
Old Mutual
Old Mutual's reply12 May 2026, 07:10
Official
Good day Theo, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
TC
Theo C's update12 May 2026, 07:36
Reviewer Update
As all required identification and documentation have been submitted, I expect the payment to reflect in my bank account by Friday, 15 May 2026. If the funds are not cleared by then, I will escalate this matter to the Ombudsman and the FSCA. I look forward to your urgent confirmation."


Old Mutual
Old Mutual's reply12 May 2026, 08:26
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
TC
Theo C's update12 May 2026, 08:55
Reviewer Update
"It is now 09:00 on Tuesday morning. I note your promise of feedback and I expect a very swift and substantial email response within the next few hours.My documentation is fully compliant, and I require a definitive confirmation that my payment will reflect in my bank account by this Friday, 15 May 2026. I will be monitoring my inbox closely and will update this post if the promised feedback does not arrive promptly."

TC
Theo C's update12 May 2026, 12:32
Reviewer Update
12H25 EMAIL UPDATE RECEIVED:

Good day

I refer to your complaint submitted via the Hellopeter website.

I am sorry to hear about the service experienced and sincerely apologise.

The matter has been escalated with the relevant department and I will provide feedback on receipt of their response.

Kind regards

Delia Smit

Senior Administrator I OML Customer Complaints
Mutualpark, Pinelands