MH
Marcel H
1 reviews | Active since Mar 2019
11 Mar 2019, 14:49
Unacceptable
I have been waiting 5 days for money to be released , money that is restricted in my account that I need to use to get by day to day... and all old mutual can tel me is to wait... so I can't eat ore get to work because of this, and I have been to the branch 6 times and have followed all the steps , and today I found out the my documents were only submitted 3 days after a was at the branch and that the documents were incomplete, but no one calls me and tells me this, I just need to wait... this is unacceptable and still none of my fund have been released. Don't open an Old mutual account....
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Mar 2019, 16:33Dear Marcel
We received your complaint of 11 March 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your complaint of 11 March 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply11 Mar 2019, 16:33
Official
Dear Marcel
We received your complaint of 11 March 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your complaint of 11 March 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
11 Mar 2019, 16:34Best regards,
Old Mutual's reply11 Mar 2019, 16:34
Official
Best regards,
Old Mutual's replyOfficial
11 Mar 2019, 16:38Dear Marcel
We refer to your Hellopeter complaint of 11 March 2019.
The matter was referred to Old Mutual Finance Complaints department. They will investigate the matter and contact you directly.
Regards
Coleen Aanhuizen
Complaints Management
We refer to your Hellopeter complaint of 11 March 2019.
The matter was referred to Old Mutual Finance Complaints department. They will investigate the matter and contact you directly.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply11 Mar 2019, 16:38
Official
Dear Marcel
We refer to your Hellopeter complaint of 11 March 2019.
The matter was referred to Old Mutual Finance Complaints department. They will investigate the matter and contact you directly.
Regards
Coleen Aanhuizen
Complaints Management
We refer to your Hellopeter complaint of 11 March 2019.
The matter was referred to Old Mutual Finance Complaints department. They will investigate the matter and contact you directly.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,