Unable too read email with comprehension and provide much needed assistance.

I have policy with Old Mutual Insure which mature in 2 years. I wrote to the Customer service department enquiring around the type of policy, maturity and options available to me. The policy is currently seeded against my bond. I am fully aware of this. My enquiry is related to my options with the policy after I successfully removed the seed against the policy. I.E. have the seed cancelled. To cancel the seed is costly +R7000. I want to weigh my options. Do you think the customer service center can help me with options. They keep replaying that they cannot do anything until the seed is lifted. Largely ***********.