Unable to submit a claim

I have been trying to transfer my funds from Old Mutual Superfund to my new employer. I can only submit the claim via Old Mutual's website. Currently my profile has been set up incorrectly and I do not have an option to submit a claim online. Query logged with Old Mutual in Jan via their call centre and to this date, I'm still waiting. Every time I call, I'm told that IT is still working on it.

Old Mutual has not been easy to deal with, at first my funds where untraceable now it's a system error. Very disappointed on them.