Unable to service a policy. Can't even cancel.

Can't service my policy. Bot doesn't understand me. Bot says it will send policy doc. > 48 hours later still nothing. Agent at contact centre unable to service my policy. Given another number to phone. 15 min later on that call person also can't service my policy. Request for call recordings. Those aren't available until "IT gets back from leave". Told to send email to service at oldmutual to cancel my policy. Sent email. Email bounced back undelivered because mailbox full. Ai-ai-ai-ai-ai.....