Unable to get refund

On March 27 I went to old mutual in Uitenhage to cancel my policy. The person at the branch said that the policy is cancelled and assured me there would be no further deductions by Old Mutual. On April 27, Old Mutual deducts again. I went to the branch on 29 April and completed a refund request form. Again i was told that the refund process would take a period of 7 working days. 7 working days expired on May 11, again I did not receive my money, instead I am being told stories but there is no money in my account. Sino, the branch manager also seems to be ineffective as she claims ti have escalated this to her head office but they have ignored her queries too. Its so funny how OLD Mutual is prompt to take and not return. We are soo tired of this *** service. Somebody must return the money.