KN
KESHNI N
1 reviews | Active since Dec 2014
22 Jan 2026, 15:31
Unable to get in touch with anyone to assist for Months !
I am very very frustrated. I have a Life policy with Old Mutual.I want to make some changes, but it’s impossible to get a hold of anyone there ! It’s really not easy .. I’ve tried since November and I’ve really had it !Why is it so difficult to get anyone on the phone ? Do I need to physically go there ? I hope to get an email by the end of this month .. or I will escalate even further ! ***
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Old Mutual's replyOfficial
22 Jan 2026, 15:51Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Jan 2026, 15:51
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management